UX consultant, product designer, sprint facilitator and educator; with a background in interaction design, digital service delivery and information management.
Skilled in user research & UX design methodologies, with experience in digital strategy and front-end development. Earned a BDes Interaction Design from Ulster University, and have gained UX Training and Design Sprint certification.
If you would be interested in working together, you can view my CV, and if you have any questions feel free to get in touch.
The tools of my trade. The process, methods and activities that help us design better experiences.
Seeing through the lens of the user through qualitative and quantitative methods, including user interviews, desk research and usability testing. Once we understand a user behaviours, needs and attitudes, that's when we can start to help them achieve their goals.
With the application of human-centered design, the user is always put first. From the creation of journey maps, user flows and personas, through to sketches, wireframes and hi-fidelity outputs; the users' experience drives every design decision.
Experienced in facilitating dozens of 5-day GV Design Sprint and 4-day Design Sprint 2.0 projects. Design Sprints are one of the best ways to apply design thinking to quickly define, test and validate design solutions; with co-design, collaboration and user engagement at the forefront.
From setting company visions to prioritising outcomes, we can work together to design and develop creative solutions. Avoiding endless meetings, design workshops can help move your team faster, align on common goals and solutions; working in a more inclusive, collaborative way.
Taking a holistic approach, we work together to ensure efficient and effective process design, organisational design, informational design and technology design across the entire service provision. This allows us to define and design a unified approach to delivering customer needs.
From digital transformation to the reimagining of current process, a digital strategy helps define an organisations direction in a digital world. Understanding the holistic nature of digital technologies, channels and mediums allows us to work together and improve business performance.
& UX Workskops
User Flows, Storyboarding
& Experience Mapping
I've worked with some fantastic clients, brands and people,
working together to help solve problems using empathy and design.
Over the years I've grown to understand that some things are just fundamentally true.
If I've learnt anything over the years, it's that empathy and design go hand in hand. Design is about problem solving, and if we don't understand each other, then how can we expect to solve each others problems. We are all human, so let us treat each other as such.
We are all storytellers and a good story can stand the test of time. Storytelling has enabled us to communicate a history of human knowledge, culture and civilisation. For every website, graphic, video, blog or gif, there is always a story being told.
From initial workshops through to usability testing, I encourage collaborative design throughout all my work. Designing together allows us to have a shared understanding of the problem and come up with a solution that supports everyone.
Validating design ideas early is key to improving overall experience and usability. The more we test, we more we know, and the more we can understand if our product actually meets the needs and requirements of our users. Only then can we call it a solution.
Since 2015, I've been lecturing in Creative & Interactive Media at Northern Regional College, teaching basic design principles through to the application of user-centered research. I've not only been able to teach something I am passionate about, but it has provided me the experience to develop the skills and confidence necessary to communicate both human-centered and user experience design-thinking to the masses.
I'm also a mentor for the UXDI, helping students of all ages and backgrounds achieve professional certification in UX Design.